Learning Services

Learning Services to Create Confident and Competent Users
Effective training is the key driver of clinician satisfaction. We partner with your organization to determine the right learning approaches that deliver robust training to boost EHR adoption, reduce clinician burnout, and drive efficient use that leads to better patient outcomes.

Project Success Factors

  • Customer Experience: Trainers able to develop organizational knowledge and provide an elevated level of support at go-live.
  • Dedicated Team: Dedicated single point of contact, supported by a full-time tenured team of experts and industry leaders.
  • Quality: Trainers develop personal connections and become a trusted advisor to your staff.
  • Metric Driven: Industry-leading tools and insights that empower data-driven decision-making.
  • Presence: Our full-time, on-site leadership team remains accessible and responsive. Your problems are our problems.

Service Highlights

  • Technical Dress Rehearsal: Expert device deployment, testing, and troubleshooting with managed logistics, daily reports, and seamless analyst collaboration to close performance gaps.
  • At-the-Elbow Support: In partnership with your leadership, our Go-Live and Activation team will leverage our playbook to develop a tailored strategy.
  • Service Desk: Leadership customizes teams to your needs, enhancing user experience and resolving tickets on the first try.
  • Chart Abstraction: Efficient, accurate chart abstraction services that turn clinical data into actionable insights.
  • Organizational Readiness: Appointment conversion, user settings labs, and provider personalization.
  • Provider Personalization: Dedicated one-on-one attention to position providers for success at Go-Live.

Our Proven Methodology

  • Phase 1: Kick-Off, Site Assessment, Visit Validation, and Schedule Created.
  • Phase 2: Logistics Finalized, Schedule Locked, and Onboarding Completed.
  • Phase 3: Orientation, Break-Out, Soft Go-Live, and Go-Live.
“Whenever we had to think about training, Ellit Groups was able to foresee the different training materials that we needed to prepare based on the audience and the type of users that we were dealing with. The firm really tailored the content to those specific target audiences and delivered the training material and tip sheets accordingly.” — CIO
2025
Best in KLAS Winner 1 Million+
End-Users Trained 100%
Certified Instructors 24/7
Managed Support