Contact Center

Scalable, Secure, AI-Driven CCaaS Solutions Built for Your Business
At Ellit Groups, our healthcare contact center is built on the robust Talkdesk platform, enhanced with AI to deliver fast, accurate, and compassionate support to patients and providers alike. Your mission to deliver exceptional care becomes our mission, every call, every time.

Project Success Factors

  • Customer Experience: Trainers able to develop organizational knowledge and provide an elevated level of support at go-live.
  • Dedicated Team: Dedicated single point of contact, supported by a full-time tenured team of experts and industry leaders.
  • Quality: Trainers develop personal connections and become a trusted advisor to your staff.
  • Metric Driven: Industry-leading tools and insights that empower data-driven decision-making.
  • Presence: Our full-time, on-site leadership team remains accessible and responsive. Your problems are our problems.

Service Highlights

  • Training: Full-spectrum suite of educational services to prepare staff for patient care in Epic.
  • Technical Dress Rehearsal: Expert device deployment, testing, and troubleshooting with managed logistics, daily reports, and seamless analyst collaboration.
  • At-the-Elbow Support: Tailored strategy developed in partnership with leadership leveraging our proven playbook.
  • Service Desk: Leadership that customizes teams to your needs, enhancing experience and resolving tickets on the first try.
  • Chart Abstraction: Efficient, accurate services that turn clinical data into actionable insights.
  • Organizational Readiness: Appointment conversion, user settings labs, and provider personalization.
  • Provider Personalization: Dedicated one-on-one attention to position providers for success at Go-Live.

Our Proven Methodology

  • Phase 1: Kick-Off, Site Assessment, Visit Validation, and Schedule Created.
  • Phase 2: Logistics Finalized, Schedule Locked, and Onboarding Completed.
  • Phase 3: Orientation, Break-Out, Soft Go-Live, and Go-Live.
“Guy’s exceptional ability to manage large-scale projects, coupled with his strategic foresight and leadership, made the transition to an in-house Call Center a resounding success.” — Executive General Manager
30+
Security Certifications 100%
PCI-DSS Compliance SOC 2 & 3
Security Audited HIPAA
Compliant Apps