Activation Services

Synergistic Approach to Training and Activation.
Leveraging one firm to support both training and activation allows for greater efficiency and higher impact for end-users. Our leadership team remains on-site, accessible, and responsive.

Project Success Factors

  • Customer Experience: Trainers able to develop organizational knowledge and provide an elevated level of support at go-live.
  • Dedicated Team: Dedicated single point of contact, supported by a full-time tenured team of experts and industry leaders.
  • Quality: Trainers develop personal connections and become a trusted advisor to your staff.
  • Metric Driven: Industry leading tools and insights that empower data-driven decision-making.
  • Presence: Our full-time, on-site leadership team remains accessible and responsive. Your problems are our problems.
  • Partnership: Two-way communication between trainers, go-live staff and end-users.

Service Highlights

  • Training: A full-spectrum suite of educational services to prepare your staff for patient care in Epic.
  • Technical Dress Rehearsal: Expert device deployment, testing, and troubleshooting with managed logistics, daily reports, and seamless analyst collaboration to close performance gaps.
  • At-the-Elbow Support: In partnership with your leadership, our Go-Live and Activation team will leverage our playbook to develop a tailored strategy.
  • Service Desk: Our Service Desk Leadership customizes teams to your needs, enhancing user experience and resolving tickets on the first try.
  • Chart Abstraction: Efficient, accurate chart abstraction services that turn clinical data into actionable insights.
  • Organizational Readiness: Appointment conversion, user settings labs, provider personalization, and more.
  • Provider Personalization: Dedicated one-on-one attention to position providers for success at Go-Live.

Our Proven Methodology

  • Phase 1: Kick-Off, Site Assessment, Visit Validation, Schedule Created.
  • Phase 2: Logistics Finalized, Schedule Locked, Onboarding Completed.
  • Phase 3: Orientation, Break-Out, Soft Go-Live, Go-Live.
“We selected Ellit Groups… They won the RFP hands down, and the second-place contender was not even close.” — CIO
220+
Locations Supported 25M+
Patients Supported 1M+
End-Users Supported 1100+
ATEs on Go-Live