Provider Configuration Management is an important but critical component to your Epic EHR Security. Failure to provide the correct information can create a host of problems such as delays in billing and results routing, decreased patient satisfaction, and increased breaches in PHI that come with financial implications and potential legal ramifications.

To reduce your operational and financial risks, special considerations within your Epic EHR Security must be implemented.  Here is just one example of how we can help.

Situation:

When preparing to extract external provider directories using Epic. Organizations are having challenges getting the end users to perform the Provider on the Fly feature in Epic. This feature will search the External and SER database for a Provider via the National Provider Identifier (NPI). If a NPI is not provided, organizations are using a Generic Provider to link as the Attending Provider for the patient. Which in this case, the Claims and Results will not reach the External Provider and cause billing issues.

Background:

How can we get the users to lookup the Providers using Provider on the Fly? Does user training need to occur? How can we make this process efficient for the Organization?

Assessment:

We recently had this situation with one of our clients. We assessed the issue with their Management and IT to understand the current state and how we need to address the challenge going forward. Client was not willing to extend further training to the staff to search for these External Providers but wanted the Providers to be in the SER database ready to be utilized and properly configured.

Recommendation:

The process we designed was to extract the requested directories from the client. Create an import spec to import the External Provider records into the SER database. Import Spec needs to be identified for External Providers ONLY to standardize the build for all incoming providers. Once import had been reviewed and successfully imported into production environment, we ran the Care Everywhere utility to compare and load the Care Everywhere Direct Addresses. Using this process, we were able to successfully load over 55K Providers from the Epic Electronic Delivery Service (EEDS) directory to the Organizations SER database.

What Now?

Ellit Groups can help you prepare and manage difficulties to protect your organizations well-being. Contact us for a custom assessment of your organization. We will develop a plan and help you mitigate your risks with our experienced team. Come partner with us and get started today.

© 2023 Ellit Groups. All Rights Reserved.

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Aaron Adams

Lean Consultant

916.204.4776

Paul Anderson

Data Analytics Manager

937.307.4804

Jeremy Arcinas

Senior Project Manager

707.372.4863

Alan Baker

Epic Analyst - Willow Pharmacist

315.727.9735

Amanda Baker

Director of Learning and Organizational Development

720.519.9570

Mark Baker

Epic Analyst - Beaker Analyst

856.673.9972

Cassy Ballard

Clinical Analyst

417.425.0100

Rodney Barker

Cadence/Prelude/GC Analyst

931.216.6257

Kenny Benjamin

Access Security Analyst

412.552.0014

Joshua Bittman

Healthcare IT Recruiter

702.659.4154

Kimberly Bobb

IAM Analyst

313.459.6580

Alison Bradywood

Lean Consultant

206.753.8711

Amy Byron

LIS Admin

854.202.6909

David Butler

Physician Advisory Consultant

281.900.1903

Joan Campbell

VP of Perfomance Improvement & Informatics

678.382.2679

Robin Carriere

ITSM Manager

408.718.6456

Karen Christopfel

Epic Principal Trainer

513.833.1680

Brian Churchill

Cerner Program/Project Manager

617.959.1999

Mark Clement

Program Manager

608.334.3347

Lucia Comnes

Digital Marketer

415.770.2410

John Sharpe

Data Conversion Lead

208.264.8716

Aneury Contreras

IT Security Analyst

856.409.1104

Emma Cooper

Epic Analyst - Beaker

434.226.4543

Cassandra Costley

Training Manager

505.321.3515

Puskar Dahal

ETL Administrator

539.222.6195

Brandon Dam

Executive Assistant

916.533.6654

Alejandro De Gouveia

Ambulatory HP Analyst

954.809.9147

Jon DeJulio

Director of Client Services

330.207.1050

Laura Del Guidice

NextGen SME

480.332.6600

Desiree Duvall

Recruiting Coordinator

818.640.5162

Mark Dynes

Director of Technical Solutions Delivery

916.496.1935

Jeremy Eades

Epic Certified Security (User Access) Analyst

423.967.7807

Charlotte Ehrlund-Potter

VP of Population Health & Revenue Cycle

917.697.3435

Cassandra Enloe

Project Manager

916.947.7345

May Esquivel

Call Center Program Manager

916.955.7400

Kira Fernandez

eCW Subject Matter Expert

704.206.9696

Charles Flint

VP of Life Sciences

615.663.3996

Gena Fouke

Program Manager

419.708.3994

Michael Froseth

Web Designer

214.755.3132

Stormy Gaines

Director, Talent Management

972.369.6055

Matthew DeFinis

Epic Analyst - HP & Ambulatory

617.771.6555

Gary Groubert

Epic Analyst - Willow Pharmacist

330.692.0695

Madhavi Guda

Bridges and Corepoint Interface Analyst

626.710.7891

Steven Murenbeeld

Cerner SME

954-591-6424

Sharon Heath

VP of Finance & HR

508.857.9894

Jason Huckabay

Chief Operating Officer

832.425.9696

Kelli Hunt

Director of Information Security and Data Analytics

916.489.2946

David Ikeh

Power BI Analyst

615.500.3935

Paul Johnejack

Project Manager

916.579.2542

Paula Jones

Epic Revenue Cycle Applications

360.790.4346

Josh Miller

Healthy Planet Analyst

Frank Jung

Epic Analyst - Ambulatory

812.629.4331

Marisa Karlheim

Senior Epic Analyst - Radiant/Cupid

814.525.2720

Noel Kilcoyne

Clinical Informaticist

201.423.2788

Aline Koch

Senior PM and Interim Director of PMO

214.606.3229

Brand Landry

VP of Client Services

213.215.1117

Justin Lopez

Client Services Delivery Manager

954.857.6622

John Lyons

Ambulatory HP Analyst

484.678.3467

Daniel Magill

ETL Administrator

651.357.8136

Thomas Maliskey

Access Security Analyst

727.667.9820

Kara Manojlovich

Epic Analyst - Hospital Billing

219.798.8917

Elliot Manuel

Client Manager - Life Sciences

337.207.2999

Jason Jones

Community Connect Program Manager

513.478.5459

Timothy Mecalis

VP of Solution Delivery

920.342.6532

Melissa Mercer

Program Manager

714.812.6286

Matt Lambert

Chief Medical Information Officer

202.701.8028

Naseemuddin Mohammed

SSRS Data Analyst

317.712.6816

Anna Muncaster

Performance Improvement Manager

916.801.4177

Niru Muralidharan

Process Improvement Engineer

440.785.4949

Christi O'Brien

Healthcare Recruiter

513.236.3116

Tolu Odeyemi

Epic Analyst - Orders/Bugsy

404.245.3961

Jen Ortiz

Optime/Anesthesia Analyst

763.267.1565

Nicholas Otero

Healthcare Recruiter

954.907.4645

William Owens

Principal Trainer

510.798.1105

Arthurine Payton

Credentialed Trainer

504.813.7228

Aaron Peterson

Epic Certified Clarity Report Writer

801.669.6042

Bruce Peterson

Senior PM

916.960.7780

Thomas Place

Epic Analyst - ClinDoc/Orders/ASAP

315.916.2205

Prem Reddy

Interface Analyst

626.375.8336

Regan Ireland

Project Manager

253.318..0124

Jennifer Riggs

Healthcare Recruiter

513.543.5527

Diana Roniger

Epic Clin Doc and Stork Analyst

585.317.4834

Pamela Saechow

Chief Executive Officer

916.932.3686

Andre Saterfield

Credentialed Trainer

904.674.5598

Michele Saunders

Access Security Analyst

404.247.7365

Nicole Smith

Epic Orders Lead Analyst

904.323.9704

David Stokes

VP of Learning

949.280.1194

Isaac Stone

Data Archive Analyst

561.445.5077

Michael Sweeney

Report Writer

405.202.4094

Stephen Tokarz

Chief People Officer

847.275.1489

Alex Velez

IT Security Analyst

646.350.9491

Sravan Devidi

Report Writer

215-554-0499

Christopher Whitfield

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601.307.5393

Cara Winston

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469.880.9084

Katelyn Wong

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Jeremiah Wood

Senior Epic Advisor

317.490.4679

Katy Rollins

Epic Analyst

615.877.3917

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