At Ellit Groups, we understand the importance of your healthcare IT investments in driving positive patient outcomes. We offer a team of experts who have developed an exemplary support model, aligned with ITIL framework and key measures, to ensure that your IT solutions remain operational and effective in delivering high-quality care and high user satisfaction.

By partnering with our experts, you can elevate the end-user experience and position your organization for success.

As certified ITIL experts, we have extensive experience helping organizations implement support models using the ITIL framework. Our focus on incident management, problem management, and service management allows us to measure, monitor, and track results to ensure success.

We take a flexible, solution-agnostic approach to ITSM, tailoring our methodology to each client's unique needs.

As a healthcare system, maintaining uninterrupted access to accurate and up-to-date patient data is essential for providing exceptional care and ensuring patient safety. It is crucial that healthcare systems have the proper EHR downtime procedures and policies in place to avoid consequential risks. We refer to it as “Clinical Care Continuity.”

Having been in the trenches and as operational leaders, we know first-hand why this is critical to your organization. We recognized the benefit of proactively assessing and managing risk, as well as understanding the inherent danger of failing to identify and address potential threats to business continuity.

As your partner, we help you identify your areas of vulnerability and provide a strategy so you can continue to provide uninterrupted care for your patients.