Support Managed Services
Ensuring the best experience for your users and patients by employing strategies to strengthen performance and user satisfaction.
At Ellit Groups, we understand the importance of your healthcare IT investments in driving positive patient outcomes. We offer a team of experts who have developed an exemplary support model, aligned with ITIL framework and key measures, to ensure that your IT solutions remain operational and effective in delivering high-quality care and high user satisfaction.
By partnering with our experts, you can elevate the end-user experience and position your organization for success.
As certified ITIL experts, we have extensive experience helping organizations implement support models using the ITIL framework. Our focus on incident management, problem management, and service management allows us to measure, monitor, and track results to ensure success.
We take a flexible, solution-agnostic approach to ITSM, tailoring our methodology to each client's unique needs.
As a healthcare system, maintaining uninterrupted access to accurate and up-to-date patient data is essential for providing exceptional care and ensuring patient safety. It is crucial that healthcare systems have the proper EHR downtime procedures and policies in place to avoid consequential risks. We refer to it as “Clinical Care Continuity.”
Having been in the trenches and as operational leaders, we know first-hand why this is critical to your organization. We recognized the benefit of proactively assessing and managing risk, as well as understanding the inherent danger of failing to identify and address potential threats to business continuity.
As your partner, we help you identify your areas of vulnerability and provide a strategy so you can continue to provide uninterrupted care for your patients.
Ellit provides strategies, tactical execution, and patient-centric solutions that enable our clients to transform their businesses to better serve their customers and improve patients’ lives.
Name | Role | Email Address | Phone |
Aaron Adams | Lean Consultant | 916.204.4776 | |
Paul Anderson | Data Analytics Manager | 937.307.4804 | |
Jeremy Arcinas | Senior Project Manager | 707.372.4863 | |
Alan Baker | Epic Analyst - Willow Pharmacist | 315.727.9735 | |
Amanda Baker | Director of Learning and Organizational Development | 720.519.9570 | |
Mark Baker | Epic Analyst - Beaker Analyst | 856.673.9972 | |
Cassy Ballard | Clinical Analyst | 417.425.0100 | |
Rodney Barker | Cadence/Prelude/GC Analyst | 931.216.6257 | |
Kenny Benjamin | Access Security Analyst | 412.552.0014 | |
Joshua Bittman | Healthcare IT Recruiter | 702.659.4154 | |
Kimberly Bobb | IAM Analyst | 313.459.6580 | |
Alison Bradywood | Lean Consultant | 206.753.8711 | |
Amy Byron | LIS Admin | 854.202.6909 | |
David Butler | Physician Advisory Consultant | 281.900.1903 | |
Joan Campbell | VP of Perfomance Improvement & Informatics | 678.382.2679 | |
Robin Carriere | ITSM Manager | 408.718.6456 | |
Karen Christopfel | Epic Principal Trainer | 513.833.1680 | |
Brian Churchill | Cerner Program/Project Manager | 617.959.1999 | |
Mark Clement | Program Manager | 608.334.3347 | |
Lucia Comnes | Digital Marketer | 415.770.2410 | |
John Sharpe | Data Conversion Lead | 208.264.8716 | |
Aneury Contreras | IT Security Analyst | 856.409.1104 | |
Emma Cooper | Epic Analyst - Beaker | 434.226.4543 | |
Cassandra Costley | Training Manager | 505.321.3515 | |
Puskar Dahal | ETL Administrator | 539.222.6195 | |
Brandon Dam | Executive Assistant | 916.533.6654 | |
Alejandro De Gouveia | Ambulatory HP Analyst | 954.809.9147 | |
Jon DeJulio | Director of Client Services | 330.207.1050 | |
Laura Del Guidice | NextGen SME | 480.332.6600 | |
Desiree Duvall | Recruiting Coordinator | 818.640.5162 | |
Mark Dynes | Director of Technical Solutions Delivery | 916.496.1935 | |
Jeremy Eades | Epic Certified Security (User Access) Analyst | 423.967.7807 | |
Charlotte Ehrlund-Potter | VP of Population Health & Revenue Cycle | 917.697.3435 | |
Cassandra Enloe | Project Manager | 916.947.7345 | |
May Esquivel | Call Center Program Manager | 916.955.7400 | |
Kira Fernandez | eCW Subject Matter Expert | 704.206.9696 | |
Charles Flint | VP of Life Sciences | 615.663.3996 | |
Gena Fouke | Program Manager | 419.708.3994 | |
Michael Froseth | Web Designer | 214.755.3132 | |
Stormy Gaines | Director, Talent Management | 972.369.6055 | |
Matthew DeFinis | Epic Analyst - HP & Ambulatory | 617.771.6555 | |
Gary Groubert | Epic Analyst - Willow Pharmacist | 330.692.0695 | |
Madhavi Guda | Bridges and Corepoint Interface Analyst | 626.710.7891 | |
Steven Murenbeeld | Cerner SME | 954-591-6424 | |
Sharon Heath | VP of Finance & HR | 508.857.9894 | |
Jason Huckabay | Chief Operating Officer | 832.425.9696 | |
Kelli Hunt | Director of Information Security and Data Analytics | 916.489.2946 | |
David Ikeh | Power BI Analyst | 615.500.3935 | |
Paul Johnejack | Project Manager | 916.579.2542 | |
Paula Jones | Epic Revenue Cycle Applications | 360.790.4346 | |
Josh Miller | Healthy Planet Analyst | ||
Frank Jung | Epic Analyst - Ambulatory | 812.629.4331 | |
Marisa Karlheim | Senior Epic Analyst - Radiant/Cupid | 814.525.2720 | |
Noel Kilcoyne | Clinical Informaticist | 201.423.2788 | |
Aline Koch | Senior PM and Interim Director of PMO | 214.606.3229 | |
Brand Landry | VP of Client Services | 213.215.1117 | |
Justin Lopez | Client Services Delivery Manager | 954.857.6622 | |
John Lyons | Ambulatory HP Analyst | 484.678.3467 | |
Daniel Magill | ETL Administrator | 651.357.8136 | |
Thomas Maliskey | Access Security Analyst | 727.667.9820 | |
Kara Manojlovich | Epic Analyst - Hospital Billing | 219.798.8917 | |
Elliot Manuel | Client Manager - Life Sciences | 337.207.2999 | |
Jason Jones | Community Connect Program Manager | 513.478.5459 | |
Timothy Mecalis | VP of Solution Delivery | 920.342.6532 | |
Melissa Mercer | Program Manager | 714.812.6286 | |
Matt Lambert | Chief Medical Information Officer | 202.701.8028 | |
Naseemuddin Mohammed | SSRS Data Analyst | 317.712.6816 | |
Anna Muncaster | Performance Improvement Manager | 916.801.4177 | |
Niru Muralidharan | Process Improvement Engineer | 440.785.4949 | |
Christi O'Brien | Healthcare Recruiter | 513.236.3116 | |
Tolu Odeyemi | Epic Analyst - Orders/Bugsy | 404.245.3961 | |
Jen Ortiz | Optime/Anesthesia Analyst | 763.267.1565 | |
Nicholas Otero | Healthcare Recruiter | 954.907.4645 | |
William Owens | Principal Trainer | 510.798.1105 | |
Arthurine Payton | Credentialed Trainer | 504.813.7228 | |
Aaron Peterson | Epic Certified Clarity Report Writer | 801.669.6042 | |
Bruce Peterson | Senior PM | 916.960.7780 | |
Thomas Place | Epic Analyst - ClinDoc/Orders/ASAP | 315.916.2205 | |
Prem Reddy | Interface Analyst | 626.375.8336 | |
Regan Ireland | Project Manager | 253.318..0124 | |
Jennifer Riggs | Healthcare Recruiter | 513.543.5527 | |
Diana Roniger | Epic Clin Doc and Stork Analyst | 585.317.4834 | |
Pamela Saechow | Chief Executive Officer | 916.932.3686 | |
Andre Saterfield | Credentialed Trainer | 904.674.5598 | |
Michele Saunders | Access Security Analyst | 404.247.7365 | |
Nicole Smith | Epic Orders Lead Analyst | 904.323.9704 | |
David Stokes | VP of Learning | 949.280.1194 | |
Isaac Stone | Data Archive Analyst | 561.445.5077 | |
Michael Sweeney | Report Writer | 405.202.4094 | |
Stephen Tokarz | Chief People Officer | 847.275.1489 | |
Alex Velez | IT Security Analyst | 646.350.9491 | |
Sravan Devidi | Report Writer | 215-554-0499 | |
Christopher Whitfield | Epic Beaker DI Analyst | 601.307.5393 | |
Cara Winston | Access Security Analyst | 469.880.9084 | |
Katelyn Wong | Recruiting Coordinator | 916.612.8252 | |
Jeremiah Wood | Senior Epic Advisor | 317.490.4679 | |
Katy Rollins | Epic Analyst | 615.877.3917 |