We understand turning on IS functions is just the beginning of your end users’ experience. As a result, we focus on partnering with you to build out a sustainable support model for the immediate relief of your end users continued experience to ensure reported break/fixe(s), request(s) are routed to the right place, right time, with the right attention to resolution based on established Service Level Agreements with our customers’ and operating level agreements within our cross-functional teams of IS.
Healthcare IS investments, like all things in life, need to have sustainable care/feeding to LIFT the end user experience to keep the IS solutions operational and not hinder or impact patient care delivery processes.
Ellit provides your organization with the talent and solutions to drive real results through:
Set up SLA’s and measures of success
Tier 1.5 “How-To” help desk staffed by expert trainer level resources who are incentivized to drive down ticket volume
Virtual Support Liaisons (VSL) who enhance physician and staff confidence, competence and productivity through targeted coaching based on data and benchmarking.
Tier 2 and 3 Application Managed Services
MyChart and Patient Portal Support
Quality and Revenue Capture Support