Strategic Support
Ensuring that your users and patients have the best possible experience through employing strategies to strengthen performance and user satisfaction.
We understand turning on IS functions is just the beginning of your end users’ experience. As a result, we focus on partnering with you to build out a sustainable support model for the immediate relief of your end users continued experience to ensure reported break/fixe(s), request(s) are routed to the right place, right time, with the right attention to resolution based on established Service Level Agreements with our customers’ and operating level agreements within our cross-functional teams of IS.
Healthcare IS investments, like all things in life, need to have sustainable care/feeding to LIFT the end user experience to keep the IS solutions operational and not hinder or impact patient care delivery processes.
Ellit provides your organization with the talent and solutions to drive real results through:
Set up SLA’s and measures of success
Tier 1.5 “How-To” help desk staffed by expert trainer level resources who are incentivized to drive down ticket volume
Virtual Support Liaisons (VSL) who enhance physician and staff confidence, competence and productivity through targeted coaching based on data and benchmarking.
Tier 2 and 3 Application Managed Services
MyChart and Patient Portal Support
Quality and Revenue Capture Support
Name | Role | Email Address | Phone |
Aaron Adams | Lean Consultant | 916.204.4776 | |
Paul Anderson | Data Analytics Manager | 937.307.4804 | |
Jeremy Arcinas | Senior Project Manager | 707.372.4863 | |
Alan Baker | Epic Analyst - Willow Pharmacist | 315.727.9735 | |
Amanda Baker | Director of Learning and Organizational Development | 720.519.9570 | |
Mark Baker | Epic Analyst - Beaker Analyst | 856.673.9972 | |
Cassy Ballard | Clinical Analyst | 417.425.0100 | |
Rodney Barker | Cadence/Prelude/GC Analyst | 931.216.6257 | |
Kenny Benjamin | Access Security Analyst | 412.552.0014 | |
Joshua Bittman | Healthcare IT Recruiter | 702.659.4154 | |
Kimberly Bobb | IAM Analyst | 313.459.6580 | |
Alison Bradywood | Lean Consultant | 206.753.8711 | |
Amy Byron | LIS Admin | 854.202.6909 | |
David Butler | Physician Advisory Consultant | 281.900.1903 | |
Joan Campbell | VP of Perfomance Improvement & Informatics | 678.382.2679 | |
Robin Carriere | ITSM Manager | 408.718.6456 | |
Karen Christopfel | Epic Principal Trainer | 513.833.1680 | |
Brian Churchill | Cerner Program/Project Manager | 617.959.1999 | |
Mark Clement | Program Manager | 608.334.3347 | |
Lucia Comnes | Digital Marketer | 415.770.2410 | |
John Sharpe | Data Conversion Lead | 208.264.8716 | |
Aneury Contreras | IT Security Analyst | 856.409.1104 | |
Emma Cooper | Epic Analyst - Beaker | 434.226.4543 | |
Cassandra Costley | Training Manager | 505.321.3515 | |
Puskar Dahal | ETL Administrator | 539.222.6195 | |
Brandon Dam | Executive Assistant | 916.533.6654 | |
Alejandro De Gouveia | Ambulatory HP Analyst | 954.809.9147 | |
Jon DeJulio | Director of Client Services | 330.207.1050 | |
Laura Del Guidice | NextGen SME | 480.332.6600 | |
Desiree Duvall | Recruiting Coordinator | 818.640.5162 | |
Mark Dynes | Director of Technical Solutions Delivery | 916.496.1935 | |
Jeremy Eades | Epic Certified Security (User Access) Analyst | 423.967.7807 | |
Charlotte Ehrlund-Potter | VP of Population Health & Revenue Cycle | 917.697.3435 | |
Cassandra Enloe | Project Manager | 916.947.7345 | |
May Esquivel | Call Center Program Manager | 916.955.7400 | |
Kira Fernandez | eCW Subject Matter Expert | 704.206.9696 | |
Charles Flint | VP of Life Sciences | 615.663.3996 | |
Gena Fouke | Program Manager | 419.708.3994 | |
Michael Froseth | Web Designer | 214.755.3132 | |
Stormy Gaines | Director, Talent Management | 972.369.6055 | |
Matthew DeFinis | Epic Analyst - HP & Ambulatory | 617.771.6555 | |
Gary Groubert | Epic Analyst - Willow Pharmacist | 330.692.0695 | |
Madhavi Guda | Bridges and Corepoint Interface Analyst | 626.710.7891 | |
Steven Murenbeeld | Cerner SME | 954-591-6424 | |
Sharon Heath | VP of Finance & HR | 508.857.9894 | |
Jason Huckabay | Chief Operating Officer | 832.425.9696 | |
Kelli Hunt | Director of Information Security and Data Analytics | 916.489.2946 | |
David Ikeh | Power BI Analyst | 615.500.3935 | |
Paul Johnejack | Project Manager | 916.579.2542 | |
Paula Jones | Epic Revenue Cycle Applications | 360.790.4346 | |
Josh Miller | Healthy Planet Analyst | ||
Frank Jung | Epic Analyst - Ambulatory | 812.629.4331 | |
Marisa Karlheim | Senior Epic Analyst - Radiant/Cupid | 814.525.2720 | |
Noel Kilcoyne | Clinical Informaticist | 201.423.2788 | |
Aline Koch | Senior PM and Interim Director of PMO | 214.606.3229 | |
Brand Landry | VP of Client Services | 213.215.1117 | |
Justin Lopez | Client Services Delivery Manager | 954.857.6622 | |
John Lyons | Ambulatory HP Analyst | 484.678.3467 | |
Daniel Magill | ETL Administrator | 651.357.8136 | |
Thomas Maliskey | Access Security Analyst | 727.667.9820 | |
Kara Manojlovich | Epic Analyst - Hospital Billing | 219.798.8917 | |
Elliot Manuel | Client Manager - Life Sciences | 337.207.2999 | |
Jason Jones | Community Connect Program Manager | 513.478.5459 | |
Timothy Mecalis | VP of Solution Delivery | 920.342.6532 | |
Melissa Mercer | Program Manager | 714.812.6286 | |
Matt Lambert | Chief Medical Information Officer | 202.701.8028 | |
Naseemuddin Mohammed | SSRS Data Analyst | 317.712.6816 | |
Anna Muncaster | Performance Improvement Manager | 916.801.4177 | |
Niru Muralidharan | Process Improvement Engineer | 440.785.4949 | |
Christi O'Brien | Healthcare Recruiter | 513.236.3116 | |
Tolu Odeyemi | Epic Analyst - Orders/Bugsy | 404.245.3961 | |
Jen Ortiz | Optime/Anesthesia Analyst | 763.267.1565 | |
Nicholas Otero | Healthcare Recruiter | 954.907.4645 | |
William Owens | Principal Trainer | 510.798.1105 | |
Arthurine Payton | Credentialed Trainer | 504.813.7228 | |
Aaron Peterson | Epic Certified Clarity Report Writer | 801.669.6042 | |
Bruce Peterson | Senior PM | 916.960.7780 | |
Thomas Place | Epic Analyst - ClinDoc/Orders/ASAP | 315.916.2205 | |
Prem Reddy | Interface Analyst | 626.375.8336 | |
Regan Ireland | Project Manager | 253.318..0124 | |
Jennifer Riggs | Healthcare Recruiter | 513.543.5527 | |
Diana Roniger | Epic Clin Doc and Stork Analyst | 585.317.4834 | |
Pamela Saechow | Chief Executive Officer | 916.932.3686 | |
Andre Saterfield | Credentialed Trainer | 904.674.5598 | |
Michele Saunders | Access Security Analyst | 404.247.7365 | |
Nicole Smith | Epic Orders Lead Analyst | 904.323.9704 | |
David Stokes | VP of Learning | 949.280.1194 | |
Isaac Stone | Data Archive Analyst | 561.445.5077 | |
Michael Sweeney | Report Writer | 405.202.4094 | |
Stephen Tokarz | Chief People Officer | 847.275.1489 | |
Alex Velez | IT Security Analyst | 646.350.9491 | |
Sravan Devidi | Report Writer | 215-554-0499 | |
Christopher Whitfield | Epic Beaker DI Analyst | 601.307.5393 | |
Cara Winston | Access Security Analyst | 469.880.9084 | |
Katelyn Wong | Recruiting Coordinator | 916.612.8252 | |
Jeremiah Wood | Senior Epic Advisor | 317.490.4679 | |
Katy Rollins | Epic Analyst | 615.877.3917 |