We understand turning on IS functions is just the beginning of your end users’ experience. As a result, we focus on partnering with you to build out a sustainable support model for the immediate relief of your end users continued experience to ensure reported break/fixe(s), request(s) are routed to the right place, right time, with the right attention to resolution based on established Service Level Agreements with our customers’ and operating level agreements within our cross-functional teams of IS.

Healthcare IS investments, like all things in life, need to have sustainable care/feeding to LIFT the end user experience to keep the IS solutions operational and not hinder or impact patient care delivery processes.