Strategic Support

Ensuring that your users and patients have the best possible experience through employing strategies to strengthen performance and user satisfaction.

Turning on IS functions
is just the beginning.

We understand turning on IS functions is just the beginning of your end users’ experience. As a result, we focus on partnering with you to build out a sustainable support model for the immediate relief of your end users continued experience to ensure reported break/fixe(s), request(s) are routed to the right place, right time, with the right attention to resolution based on established Service Level Agreements with our customers’ and operating level agreements within our cross-functional teams of IS.

Healthcare IS investments, like all things in life, need to have sustainable care/feeding to LIFT the end user experience to keep the IS solutions operational and not hinder or impact patient care delivery processes.  

Helping Patients Get Better Care

Virtual Support
Liaisons

Solving clients’ most complex challenges by applying strategies that create opportunities for growth and success.

MyChart &
Patient Portal

Solving clients’ most complex challenges by applying strategies that create opportunities for growth and success.

Quality & Revenue 
Capture Support

Solving clients’ most complex challenges by applying strategies that create opportunities for growth and success.

Transform Your Healthcare
Outcomes with Ellit Groups.

Whether you are looking to streamline your operations, reduce errors, or simply provide better care for your patients, Ellit Groups has the tools and expertise to help you succeed. Contact us today to learn more about how we can help you transform your healthcare outcomes.
Helping Patients Get Better Care

Talent & Solutions
To Drive Real Results

Ellit provides your organization with the talent and solutions to drive real results through:

  • Set up SLA’s and measures of success

  • Tier 1.5 “How-To” help desk staffed by expert trainer level resources who are incentivized to drive down ticket volume

  • Virtual Support Liaisons (VSL) who enhance physician and staff confidence, competence and productivity through targeted coaching based on data and benchmarking.

  • Tier 2 and 3 Application Managed Services

  • MyChart and Patient Portal Support

  • Quality and Revenue Capture Support

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