Houston, TX — February 25, 2026 — Talkdesk®, Inc., a leader in Customer Experience Automation (CXA), today announced a strategic partnership with healthcare IT consulting and managed services organization Ellit Groups to support the delivery of AI-powered contact center as a service (CCaaS) and CXA across healthcare service desk operations.
Ellit Groups selected Talkdesk Healthcare Experience Cloud™ as its core CCaaS platform to power managed services for information technology (IT) help desk, patient service desk, and physician service desk environments. The platform provides a standardized, secure, and scalable foundation for service delivery across clinical, administrative, and technical workflows.
Powered by Talkdesk Customer Experience Automation (CXA) platform, the solution enables Ellit Groups to manage high-volume service interactions while preserving flexibility for complex, human-led engagement. Talkdesk integrates with leading healthcare and enterprise systems, including Epic, Oracle Health, Athenahealth, and ServiceNow, ensuring continuity and operational alignment across service desk operations.
As a service-first organization, Ellit Groups continually evaluates how to deliver high-quality, high-value services while remaining fiscally responsible and price competitive. After assessing CCaaS platforms across multiple industries, Ellit Groups selected Talkdesk for its AI-native architecture, healthcare focus, and ability to drive measurable outcomes without disrupting existing technology investments.
“At Ellit Groups, we view contact center as a service as a strategic capability, not a technology feature,” said Pamela Saechow, chief executive officer of Ellit Groups. “With the power of customer experience automation, Talkdesk enables us to standardize, scale, and continuously improve service delivery across IT, patient, and physician service desks while keeping the experience human-centered and outcome-driven.”
“With Talkdesk, we can reduce administrative burden while preserving the human touch,” said Guy Tennyson, vice president of digital patient experience at Ellit Groups. “Healthcare organizations gain greater efficiency, visibility, and confidence as they scale service delivery.”
“Ellit Groups brings deep healthcare expertise and a proven managed services model,” said Breanna Kuhl, vice president, strategic partners and channel chief, Americas at Talkdesk. “Talkdesk provides the contact center and customer experience automation foundation that enables scalable, accountable, and human-first service desk experiences.”
Talkdesk and Ellit Groups co-moderated a chief information officer (CIO) roundtable at ViVE 2026 titled “Driving Transformation Through AI – Adoption, Governance, and Future Challenges.”
About Ellit Groups
Ellit Groups delivers agile EHR, ERP, and ITSM solutions by providing advisory, implementation, managed, optimization, and HIT staffing services to healthcare systems nationwide. Guided by a mission to bridge the gap between people, processes, and technology, Ellit Groups partners with organizations to drive measurable outcomes, strengthen operations, and empower teams. Our vision puts patients at the heart of healthcare digital transformation, enabling innovation that improves care delivery, advances clinical and financial performance, and unlocks the value of tomorrow.
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