Houston, TX | July 27, 2026 — Ellit Groups today announced the appointment of Jason Zawodzinski as Vice President, Contact Center Solutions and Service Management, effective August 3, 2026. In this role, Zawodzinski will lead the firm’s growing Contact Center Solutions and Service Management practice, helping healthcare organizations strengthen patient access, modernize contact center operations, and maximize the value of their technology investments.
As healthcare organizations continue to evolve their digital front door strategies and adopt AI-enabled engagement technologies, contact centers have become a critical driver of both patient experience and operational performance. Zawodzinski’s appointment reflects Ellit Groups’ continued investment in helping health systems navigate this transformation with practical expertise and proven operational leadership.
Zawodzinski brings more than two decades of healthcare technology and operations experience, most recently serving as Senior Director of Patient Access and Command Center Operations at Rochester Regional Health. There, he led one of the region’s largest patient access and contact center organizations, supporting more than 550 ambulatory practices and nine hospitals while advancing AI-enabled patient engagement, intelligent automation, and enterprise access strategies. Earlier in his career, he led enterprise Epic education, adoption, and optimization across a five-hospital health system. He holds an MBA in Health Care Administration and Technology Management from Rochester Institute of Technology and serves on the board of the HFMA Rochester Regional Chapter.
“Jason has led these transformations from inside complex health systems, giving him firsthand insight into the challenges our clients face every day,” said Mark Amey, Chief Operating Officer of Ellit Groups. “His combination of operational leadership, technical expertise, and strategic vision strengthens our ability to help healthcare organizations improve patient access, elevate service experiences, and build high-performing contact center operations.”
“I was drawn to Ellit Groups because of its commitment to helping clients navigate change and deliver meaningful business results,” said Zawodzinski. “Healthcare organizations are facing unprecedented opportunities to improve patient and customer experiences, and I’m excited to partner with our clients to solve complex challenges, modernize operations, and create lasting value.”
As Vice President, Contact Center Solutions and Service Management, Zawodzinski will oversee strategy, business development, and service delivery across Ellit Groups’ contact center and service management offerings, helping clients enhance patient access, optimize operations, and accelerate digital transformation.
About Ellit Groups
Ellit Groups is a healthcare IT consulting firm specializing in advisory, implementation, managed services, optimization, and HIT staffing. Built by former health system executives, clinicians, and healthcare IT leaders, the firm partners with healthcare organizations nationwide to deliver practical solutions across EHR, ERP, ITSM, contact center operations, digital patient experience, and enterprise transformation. Because its leaders have guided these initiatives from within health systems themselves, Ellit Groups delivers practical strategies that improve performance, empower caregivers, and create better experiences for patients.