Many health systems mistake “Go-Live” for the finish line. In reality, the weeks following implementation are where the real work begins. If your providers are struggling with “click-fatigue,” they aren’t just losing time—they’re losing the ability to focus on patient care.
The Problem
Standard EHR builds are designed for billing and compliance, not clinical speed. This creates “Ghost Clicks”—redundant steps that don’t add value.
The Solution
Workflow Audits: Identifying where providers are getting stuck.
Personalization Lab: One-on-one sessions to build custom SmartPhases and Order Sets.
Efficiency Metrics: Tracking PEP scores to measure real-world improvement.
“At Brown & Toland, we saw a senior provider move from 'Not Proficient' to the middle of their peer group in just 30 days through targeted coaching.”